Key Responsibilities:

• Provide timely and effective support to users via email, chat, and social media.

• Diagnose and resolve technical issues and user inquiries.

• Assist users with account setup, navigation, and troubleshooting.

• Document user interactions and track issues to ensure timely resolution.

• Collaborate with product and development teams to address user feedback and improve the platform.

• Create and update user support documentation, FAQs, and guides.

• Monitor user feedback and escalate critical issues to the appropriate teams.

• Maintain a high level of customer satisfaction by providing professional and friendly support.

Requirements:

• Proven experience in a user support or customer service role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Familiarity with help desk software and remote support tools.

• Knowledge of Web3 and blockchain technologies is a plus.

• Ability to work independently and as part of a team.

• High level of empathy and patience in dealing with users’ concerns.

• What makes you Stand Out?

• Strong organizational and time-management skills.

• Ability to handle multiple tasks and prioritize effectively.

• Technical aptitude and a proactive approach to learning new technologies.

• Enthusiastic about providing top-notch customer support and enhancing user experience.

Benefits:

• Competitive salary and benefits package (will be discussed during the interview)

• Opportunity to work with a talented and creative team

• Opportunity to work in a rapidly growing Web3 Startup Company

To Apply:

Please submit your resume and cover letter to careers@u-topia.com