User Support

We are seeking a User Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer support, resolving user issues, and ensuring a positive user experience.

Fulltime

EU/US Timezone

Key Responsibilities:

  • Provide timely and effective support to users via email, chat, and social media.

  • Diagnose and resolve technical issues and user inquiries.

  • Assist users with account setup, navigation, and troubleshooting.

  • Document user interactions and track issues to ensure timely resolution.

  • Collaborate with product and development teams to address user feedback and improve the platform.

  • Create and update user support documentation, FAQs, and guides.

  • Monitor user feedback and escalate critical issues to the appropriate teams.

  • Maintain a high level of customer satisfaction by providing professional and friendly support.

Requirements:

  • Proven experience in a user support or customer service role.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and attention to detail.

  • Familiarity with help desk software and remote support tools.

  • Knowledge of Web3 and blockchain technologies is a plus.

  • Ability to work independently and as part of a team.

  • High level of empathy and patience in dealing with users’ concerns.

  • What makes you Stand Out?

  • Strong organizational and time-management skills.

  • Ability to handle multiple tasks and prioritize effectively.

  • Technical aptitude and a proactive approach to learning new technologies.

  • Enthusiastic about providing top-notch customer support and enhancing user experience.

Benefits:

  • Competitive salary and benefits package (will be discussed during the interview)

  • Opportunity to work with a talented and creative team

  • Opportunity to work in a rapidly growing Web3 Startup Company

To Apply:

Please submit your resume and cover letter to careers@u-topia.com

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U-topia is the leading MediaFi company rewarding engagement across Digital Media Content

Merging IP (Intellectual Property) from Top Brands Worldwide across digital media of games, music and film, consumers of this content are rewarded for their engagement by digital assets and a 70K catalogue of physical merchandise

©2024 U-topia

All rights reserved

U-topia is the leading MediaFi company rewarding engagement across Digital Media Content

Merging IP (Intellectual Property) from Top Brands Worldwide across digital media of games, music and film, consumers of this content are rewarded for their engagement by digital assets and a 70K catalogue of physical merchandise

©2024 U-topia

All rights reserved

U-topia is the leading MediaFi company rewarding engagement across Digital Media Content

Merging IP (Intellectual Property) from Top Brands Worldwide across digital media of games, music and film, consumers of this content are rewarded for their engagement by digital assets and a 70K catalogue of physical merchandise

©2024 U-topia

All rights reserved